bdt24's Privacy Policy
Learn clearly how your personal information is collected, used, and kept secure — full transparency.
Introduction & Commitment
bdt24 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy will tell you how bdt24 collects your personal information, why it is collected, where it is stored, and under what circumstances it may be shared with third parties.
By using our platform, you are considered to have given your consent to the terms described in this privacy policy. Please read this policy carefully. If you have any questions, contact our support team.
What Information Is Collected
1 Types of Information Collected
bdt24 may collect various types of information from its users. The information collected is divided into the following two main categories:
1.1 Information Provided Directly
When you create an account on bdt24, log in, or contact the support team, you directly provide certain information. This includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Login credentials (username and encrypted password)
- Payment information (bKash, Nagad, Rocket, or Upay number)
- Documents submitted for identity verification
1.2 Automatically Collected Information
When you use our platform, some information is collected automatically. These include:
- IP address and device type
- Browser and operating system information
- Time spent on the platform and pages visited
- Gaming activity logs (bet amounts, results, timestamps)
- Information obtained from cookies and similar tracking technologies
- Transaction history and payment method usage information
Purpose of Using Information
2 Why Your Information Is Used
bdt24 uses your information only for lawful and specific purposes. Your information is never used for unnecessary or unauthorized activities. The main areas of use are:
Account Management
Your information is used to create, verify, and keep your account secure. Age verification and identity confirmation are also included.
Financial Transactions
Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to prevent fraud.
Customer Service
To resolve your issues and answer your questions, the support team may review your account information.
Security Assurance
Your transaction and activity data is monitored to prevent unauthorized access, fraud, and money laundering.
Service Improvement
Gaming behavior and usage are analyzed to improve platform performance and user experience.
Communication & Notifications
Important account-related notifications, transaction confirmations, and where applicable, promotional information are sent.
Cookies & Tracking Technology
3 Use of Cookies
bdt24 uses cookies and similar technologies to improve your browsing experience and ensure the platform works correctly. Cookies are small text files stored on your device.
3.1 Essential Cookies
These cookies are essential for the core functions of the platform. They are used to maintain login sessions, ensure security, and prevent fraudulent activity. Disabling these cookies may cause the platform to not work properly.
3.2 Analytical Cookies
These cookies help us understand how users are using the platform. The quality of the service is improved by analyzing pages visited, time spent, and error data.
3.3 Cookie Controls
You can block or delete cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may make some platform features unavailable.
Sharing Information with Third Parties
4 When and With Whom Information Is Shared
bdt24 does not sell your personal information or share it with third parties without authorization. However, information may be shared to a limited extent in the following circumstances:
- Payment Processing: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant service provider.
- Technology Partners: Trusted technology service providers may access limited information to ensure platform functionality, under strict confidentiality agreements.
- Legal Requirements: Information may be provided to comply with legal obligations or in response to a lawful request from a government authority.
- Fraud Prevention: Information may be shared with relevant agencies to investigate or prevent fraudulent activity.
Outside of the cases mentioned above, your information will not be shared for any other purpose without your consent. All third parties are required to follow our privacy standards.
Data Security Measures
5 How We Protect Your Information
bdt24 adopts industry-standard technical and organizational measures to protect the security of your personal information. The key components of our security framework are:
SSL Encryption
All data exchanged between you and our servers is encrypted using SSL/TLS technology, making it impossible for third parties to read.
Password Hashing
Your password is never stored in plain form. It is kept secure using industry-standard hashing algorithms.
Access Controls
Only authorized staff may access user information for specific needs. All access is logged.
Secure Servers
Your information is stored in secure data centers, where regular security reviews and backups are performed.
However, it is not possible to guarantee complete security for data transmitted over the internet. We therefore advise you — use a strong password, do not share your password with anyone, and if you notice any unusual activity on your account, inform our support immediately.
Data Retention Period
6 How Long Information Is Kept
bdt24 retains your information only for as long as it is necessary and lawful. The retention period depends on the type and purpose of the information:
- Active Account Information: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for a set period to meet legal and regulatory obligations.
- Closed Account Information: Even after an account is closed, certain information may be retained for a specified period for fraud prevention and legal purposes.
- Communication Records: Support tickets and email communications are retained for a specified period for the purpose of improving service quality.
Once the required period has passed, your information is securely deleted or altered in a way that makes it unidentifiable.
Your Rights & Controls
7 Your Rights Over Your Information
bdt24 believes you have clear rights over your personal information. Your main rights are described below:
Right to Access
You can find out at any time what information we hold about you. Log in to your account or contact support to request your information.
Right to Correction
If there is any incorrect or outdated information in your profile, you can request that it be corrected. The support team will update it after verification.
Right to Opt Out of Marketing
If you do not want to receive promotional communications, you can change your preference at any time. Essential account notifications cannot be turned off.
Right to Close Account
You may request that your account be closed. However, some information must be retained for a specified period for legal and regulatory reasons.
To exercise any of the above rights, contact our support team. We will process your request as quickly as possible.
Protection of Minors
8 Age Verification & Child Protection
bdt24 provides services only to those aged 21 or older. We do not intentionally collect any personal information from minors.
Age is verified at the time of account registration. If we have evidence that a user is under 21, the account will be suspended immediately and any collected information will be deleted.
Policy Changes & Updates
9 Privacy Policy Changes
bdt24 may update this privacy policy as needed. The policy will be updated when there are changes to the service, new legal requirements, or changes in how we collect information.
If there are significant changes, we will notify you by email or with a notice when you access the platform. The updated policy will take effect from the date it is published.
If you continue to use the platform after a policy change, you are considered to have given your consent to the new policy. It is therefore recommended that you review this page regularly.
Contact & Support
10 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to make a request regarding your information, contact our support team in the following ways:
Our support team is able to assist in both Bengali and English.
For more detailed legal information, please visit our Terms & Conditions and Responsible Gaming pages.